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Symbols that appear in chat

My Active tab

The following symbols appear at the beginning of your active chat sessions listed under the My Active tab.

Symbol Description
( ) You sent the most recent message in the session.
( + ) Patron sent the most recent message in the session.
( ! ) Patron is typing.
> Patron was transferred to you. Symbol appears throughout the session.
Green  Patron is connected to chat and the connection is good.
Yellow  Patron is connected to chat but the connection is slow or not responding.
Red  Patron is no longer connected to chat.

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