Select queues to monitor (Flash chat)
You must select the queues to monitor each time you start to monitor chat. No queues are automatically selected.
- How do I select queues?
- How can I practice using Flash chat?
- Which queues should I monitor?
- Does my library's administrator control the queues that I can select?
- Which queues are available for me to select?
How do I select queues?
When you launch chat, a message box appears in front of the chat monitor to remind you to select the chat queues to monitor.
- Click OK to close the box.
- In the queues list on the right side of the chat monitor,
check the box for each queue that you want to monitor.
If necessary, uncheck the box for any queue that you do not want to monitor.
If you check the Monitor Practice Queue Only box below the queues list, you monitor only the practice queue even if you also check other queues. - Click Save.
A box appears to confirm the selected queues. - Click OK to close the box.
A message in the upper right indicates whether you are monitoring live queues, no queues, or the practice queue. A number next to the Queues link indicates the number of live queues that you are monitoring.
During your chat shift, you can also click the Queues link at any time to view the queues list and change the queues that you are monitoring.
How can I practice using Flash chat?
You can monitor the practice queue of your Subscription Group (BME) to practice your skills or try a new feature without accidentally accepting a real session.
Transcripts for practice sessions are labeled "[Practice]" in the chat monitor and in QuestionPoint question lists. Practice sessions are not counted in QuestionPoint statistics in the Administration module.
If you check the Monitor Practice Queue Only box below the queues list in the chat monitor and click Save, you monitor only the practice queue even if other queues are also checked.
To use the practice queue of your Subscription Group (BME) as a patron:
- Go to the My QuestionPoint page.
- Click Chat Patron Practice Form in the Quick
Links.
Your library's practice form appears in a separate window. - Leave the Practice box checked.
- Complete and submit the form.
If you or someone else is monitoring your group's practice queue, your session begins.
If no one is monitoring it, a message indicates that no one is available to chat.
Which queues should I monitor?
Contact your library's administrator if you have questions about which queues to select.
You will usually select the Primary Queue and you may select others as well.
Does my library's administrator control the queues that I can select?
Yes, your library's QuestionPoint administrator can add or remove queues from your account's queues list (Administration > Institution > Accounts > View/Update Accounts). If your library is a member of the 24/7 Reference Cooperative, the administrator sets your account type to Global to add that queue or to Local to remove it.
Which queues are available for me to select?
The number of chat queues available for you to select depends on your library's cooperative partners and memberships and on the queues that your library's QuestionPoint administrator includes in your account.
- Primary Queue. Your queues list contains your library's Primary Queue. It is one of the queues of your library's BME. The name of your primary queue is often based on your library type and the name of your BME.
- BME Queues. Your queues list may contain an entry for BME Queues. These include any additional queues that your library's BME owns.
- Cooperative Queues. Your queues list may contain an entry for Cooperative Queues. These include queues of other BMEs that have a private cooperative arrangement with your BME, apart from the 24/7 Reference Cooperative.
- 24/7 Reference Cooperative Queue. If your library is a member of the 24/7 Reference Cooperative, your queues list may contain an entry for one of two 24/7 Reference Cooperative queues: the Public Cooperative or the Academic Cooperative.
- Special queues. Your queues list may contain entries for one or more special queues. For example, a librarian who speaks Spanish may have an entry for the Spanish queue if his or her library has agreed to answer questions for the QuestionPoint Spanish language service.
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