Chat: contents of online help

Help and other resources for the QuestionPoint chat monitor:

QuestionPoint web site resources about chat:

• Documentation
• Training tutorials, recordings, and materials

Online help about chat:

• Warnings and Alerts (Chat)
• Symbols that appear in chat
• Resolution Codes, Transcript Status, Question Lists, Descriptive Codes (Chat)
• Select queues to monitor (Chat)
• Settings (Chat)
• Accept a chat request from a patron
• Policy Pages (Chat)
• Framebusting web pages and URLs (Chat)
• Transcript and End Session tips (Chat)
• Instant Message (IM) and Transfer (Chat)
• In Progress Chat Transcript in question lists