Instant Message (IM) and Transfer (Chat)
Important note about transfer
Before you transfer a session to another librarian, you should:
Transfer the session after a librarian agrees to take it. If you transfer the session without asking first, the receiving librarian may not be able to provide prompt attention to the session.
View the list of monitoring librarians
Send an Instant Message (IM) to another monitoring librarian
Tip: Participate in one IM session at a time, keep each session brief, and end each session promptly.
Respond to an IM from another librarian
Transfer an active patron session to another monitoring librarian
Note: The IM messages and the transfer request between you and the other librarian will appear in the Chat History as Librarian Notes. They will not be visible to the patron and will not appear in the emailed version of the transcript.
Receive a transferred patron session from another librarian
See the IM and Transfer in chat: Librarian guide (PDF) for more information.
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