Ask a Librarian and KB: contents of help
Help areas
Click one of these links to view its related links:
- Tools, Dewey/LC maps, reports, and general information
- Chat: contents of online help
- Receive questions
- Assign, claim, or reject questions
- Refer questions
- Answer questions
- Answer questions: use a knowledge base
- Knowledge bases (KBs)
- File questions
- Review transcripts
- Help for other QuestionPoint modules
Tools, Dewey/LC maps, reports, and general information
- Question status key
- Question status description
- Map LC (LCC) to Dewey (DDC) Classification
- Map Dewey (DDC) Classification to LC (LCC)
- Question lists
- Refresh a question list
- Sort a question list
- Identify a page in a list
- Navigate the pages in a list
- Reset the timeout
- Add, change, or remove scripts
- View patron survey
- Add Descriptive Codes
- Review Your Transcripts Online (PDF)
- Review Your Transcripts Offline (PDF)
Receive questions
- Receive questions (overview)
- Receive questions on question form
- Receive questions from Global Network
- About the Global Network
- Questions received by texting
- Receive questions added manually
- Add questions manually
- Specify fields on Add Question
Assign, claim, or reject questions
- Go to unassigned questions
- View Full Questions in a list
- Assign questions in a list
- Assign questions individually
- Unassign a question
- Claim questions in a list
- Claim questions individually
- Reject assigned question
- Reject group question
- Reject Global Network question
Refer questions
- Refer to a library in a group
- Refer to the Global Network
- About the Global Network
- Global routing information
- Refer to an expert
- Receive reply from expert
- Send answer from expert
- Update global routing information
- Add, change, or remove experts
- Send message about referred question
- Recall group question
- Recall Global Network question
- Recall expert question
- Reject group question
- Reject Global Network question
Answer questions
- Go to my new questions
- Find questions by Question ID
- Find questions by keyword
- View global routing information
- Print a question
- Change patron e-mail address
- Send an answer
- Questions received by texting
- Request clarification
- Send message to patron
- Include text in a message
- Include scripts in a message
- Add, change, or remove scripts
- Attach files to a message
- Add a note
- Save a draft
- Add questions manually
- Receive reply from patron
Answer questions: use a knowledge base
- Search KBs for an answer
- Search KBs (basic search)
- Search KBs (advanced search)
- View KB search results
- View KB record detail
- Forward a KB answer
- Copy a KB answer
Knowledge bases (KBs)
- Search or browse KBs: contents of help
- Add, edit, and update KB records: contents of help
- Can I search and browse KBs?
- Can I add (submit) KB records?
- Find a new KB record
- View my KB records
- Hotlink URLs in KB records
- Report problems with KB records
- Request removal of KB records
File questions
- When is a question archived in the Service History?
- Go to archived questions
- Find archived questions by Question ID
- Browse all archived questions
- Browse archived questions by category
Help for other QuestionPoint modules
- Administration: contents of help
- Home / My QuestionPoint: contents of help
- Profile and policy page: contents of help
