View patron survey
Note: The following information pertains to internal patron survey reports. For information about patron survey options, including external patron survey forms, see Patron surveys.
Patrons may respond to a survey about their satisfaction with your library's reference service.
To view survey responses for a particular question or chat session:
When a patron responds to a survey about a question assigned to you or a chat session with you, QuestionPoint sends a message to:
The message contains the patron's response to the survey and the Question ID of the Full Question.
No responses. No survey link appears if there are no survey responses for a question or chat session.
Multiple responses. A patron may respond more than once to the survey for a question or chat session. All responses are displayed when you click the survey link.
Survey reports. Your institution administrator can view survey statistics and all survey responses (Administration > Institution > Surveys > Survey Reports).
Survey forms. Your library may have:
Your institution administrator sets up the survey forms (Administration > Institution > Surveys > Survey Form).
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