View a new chat message (standard chat)

To view a new chat message in an in-process chat session if you are not viewing the session when the message arrives:

1. A yellow balloon appears in the Patrons tab when the message arrives.
2. Click the Patrons tab.
   A yellow balloon is displayed with the session that received the new message.
3. Click the patron name to go to the Chat Session.
4. View the new message at the bottom of the chat transcript.

Related topics

• Send a message to a patron (standard chat)
• Chat Session (standard chat)
• Standard (HTML) chat: contents of help