View a librarian's message (standard chat)

To view a new instant message from a librarian:

1. Click OK if a New Instant Message Request window pops up.
2. Click the Librarians tab. (A yellow balloon in the tab signals the arrival of a new message.)
3. In Instant Message Queue, click the librarian name for a session. (A yellow balloon by the name signals the arrival of a new message.)
4. View the message in the Instant Message Transcript.
5. If necessary, type your reply in the message box and click Send.

End session

When you finish sending and viewing instant messages with a librarian, click End Session in Instant Message Session.

Related topics

• Send a message to a librarian (standard chat)
• Standard (HTML) chat: contents of help