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Turn chat coverage off/on (standard chat)

If your library participates in a chat coverage group, you can turn off or on your coverage of chat requests for libraries in your group.

Consult your institution administrator if you have questions about when you may turn off chat coverage.

To turn chat coverage off/on:

If the upper left of the Chat Window contains:	Then:	And you can:
Chat Coverage is On: Turn Off	You currently see chat session requests from: Your patrons, and Patrons of other libraries in the group not currently monitoring chat.	Click Turn Off to see chat requests from your patrons only.
Chat Coverage is Off: Turn On	You currently see chat session requests from your patrons only.	Click Turn On to see chat requests from: Your patrons, and Patrons of other libraries in the group not currently monitoring chat.
No chat coverage information	Your library does not participate in a chat coverage group. You see chat requests from your patrons only.	You cannot turn chat coverage on or off.