Chat Session (standard chat)

When you enter or return to a Chat Session, it appears in the right side of the Chat Window. It contains a transcript (upper right) and a work area (lower right).

Transcript

The chat session transcript (upper right) contains:

• The patron's name or "Library Patron" if the patron did not supply a name
• The patron's question (if any) that the patron entered when requesting the chat session
• Messages sent between the patron and librarians
• Information about the session and the libraries and librarians involved

The patron's transcript (in the patron's chat window) contains the messages but not the information about the session, libraries and librarians.

Work area

The chat session work area (lower right) contains:

• Message box. Type text or URLs or add scripts in the box.
• Send. Click this button to send the message to the patron.
• Scripts lists and + buttons. Select a script and click a button to add the script at the end of the Message box.
• Chat Session Information.
  • Patron name. The patron's name, or "Library Patron" if the patron did not provide a name on the chat request form.
  • Patron e-mail address. The patron's e-mail address, or "anonymous" if the patron did not provide an address on the chat request form.
  • Transfer. Available to primary librarian only. Click the link to transfer the primary responsibility for the session to another librarian.
  • End Session. Available to primary librarian only. Click the link to end the chat session with the patron.
  • Leave Session. Available to additional librarians only. Click the link to leave the session without ending it.

Related topics

• Chat Window (standard chat)
• Primary/additional librarians (standard chat)
• Send a message to a patron (standard chat)
• Standard (HTML) chat: contents of help