Transfer a chat session (standard chat)

To transfer the primary responsibility for an in-progress chat session to another librarian who is currently monitoring chat:

1. Optional: Ask the other librarian to accept the session before you transfer it. You could instant message the librarian to ask.
2. Optional: Inform the patron about the transfer because QuestionPoint does not automatically notify the patron.
3. In Chat Session Information, click Transfer.
   (If you do not have a Transfer link, you cannot transfer the session because you are not its primary librarian.)
4. Select the librarian in the list that appears and click Transfer.
   QuestionPoint acknowledges the transfer.
5. Click Close Window.

Join the transferred session

After you transfer a session, you can join it as an additional librarian if it is still listed in Chat Sessions in Progress.

It is still listed if:

• You transferred it to a librarian at your library,
• Or the session is with a patron of another library.

It is no longer listed if:

• You transferred it to a librarian at another library,
• And the session is with one of your patrons.

Related topics

• Chat Session (standard chat)
• See who is monitoring chat (standard chat)
• Send a message to a librarian (standard chat)
• Return to a chat session (standard chat)
• Join a chat session (standard chat)
• Receive a transferred session (standard chat)
• Primary/additional librarians (standard chat)
• Standard (HTML) chat: contents of help