Status of chat transcript (standard chat)
When a chat session for which you are the primary librarian ends, you choose the status that the transcript will have in QuestionPoint. The transcript is assigned to you so it appears in your question lists as well as your library's.
| Status | Purpose | Question lists |
|---|---|---|
| Follow Up (New) | You plan to send additional information to the patron or ask someone
else to answer the question.
Note: You must have the patron's e-mail address in order to follow up on a question. |
New Active Referred (if you covered the session for another library) |
| Pending | The patron plans to send you more information about the question. | Pending Active Referred (if you covered the session for another library) |
| Answered (default) | The patron said that you answered the question.
And your library reviews answered questions before submitting them to a KB or closing them. |
Answered Active Referred (if you covered the session for another library) |
| Closed | The patron said that you answered the question.
And your library reviews closed questions before submitting them to a KB. |
Closed |
Related topics
- Set status of chat transcript
- Follow up on a session (standard chat)
- Chat coverage group (standard chat)
- Standard (HTML) chat: contents of help
