Submit transcript to KB

To submit a chat session transcript to a knowledge base after a chat session:

1. Go to the Full Question for the chat transcript. You can:
   • Find it by Question ID
   • Or, find it in your question lists
2. In the Move To drop-down list, select Knowledge Base and click the arrow to view the Add New Record page.
3. Complete the information on the page.
4. Click the Create Record or Save Draft button.

Note

Your library must have a KB to which it submits questions and answers in order to submit a chat session transcript. Consult your institution administrator if you have questions.

Related topics

• Find questions by Question ID
• Status of chat transcript (standard chat)
• End a chat session (standard chat)
• Librarian/patron ended chat session (standard chat)
• Standard (HTML) chat: contents of help