Standard chat
To offer QuestionPoint standard chat service to its patrons, your library puts a QuestionPoint chat form on its web site. Patrons use the form to request chat sessions with librarians.
For a patron
Standard chat lets a patron:
- Request a chat session with a reference librarian
- Send and receive messages during the session
- View web pages "pushed" by the librarian
- Receive a session transcript via e-mail after the session
- Evaluate the session by completing a survey form
- Receive followup e-mail messages from the librarian after the session
For a reference librarian
Standard chat lets a reference librarian:
- Monitor and accept patron chat session requests
- Participate in one or more chat sessions at the same time
- Send messages to other librarians who are monitoring chat
- Transfer chat sessions to other librarians who are monitoring chat
- Send followup e-mail messages to patrons after the session
- Submit chat session transcripts to a knowledge base of answered questions
Related topics
