Refresh the Chat Window (standard chat)
A yellow, happy-face icon appears in the top-left area of the Chat Window when the window is refreshing automatically and you are receiving the latest messages.
A blue, sad-face icon appears if the window stops refreshing automatically due to a browser or workstation error or a slow or problematic network connection.
If the sad-face icon appears, Click Refresh.
Then, if the happy-face icon replaces the sad-face icon, you are again receiving the latest messages.
If the sad-face icon remains, wait 60 seconds for the happy-face icon to reappear.
If the sad-face icon still remains after 60 seconds, log off Chat and then log on again.
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