Receive a transferred session (standard chat)

To receive a transferred chat session from another librarian:

1. Click the Patrons tab in the Chat Window.
   (A yellow-balloon icon in the tab signals the arrival of the session.)
2. In Chat Sessions in Progress, click the patron name for the transferred session.
   ("(Transfer)" and a yellow-balloon icon are shown after the patron name.)

The Chat Session appears. You are the primary librarian for the session.

Notes

If you were participating in the session as an additional librarian before the transfer, click the patron name for the session to add the Transfer and End Session links to the Chat Session.

You may want to tell the patron about the transfer if the previous primary librarian did not. QuestionPoint does not automatically notify the patron.

Related topics

• Chat Session (standard chat)
• Transfer a chat session (standard chat)
• Primary/additional librarians (standard chat)
• Standard (HTML) chat: contents of help