Primary/additional librarians (standard chat)
One or more librarians can participate in a single chat session with a patron. If two or more librarians participate in a session, the first librarian to accept the session is the primary librarian and has primary responsibility for the session. If only one librarian participates, he or she is the primary librarian.
Primary librarian
The primary librarian in a chat session:
- Can send messages to the patron
- Can end the session
- Can transfer the primary responsibility to another librarian
If you are the primary librarian in a chat session:
- You click the patron's name in the list of chat sessions to return to the session.
- You have a Transfer link and an End Session link when you view the Chat Session.
Additional librarians
An additional librarian in a chat session:
- Can send messages to the patron
- Can leave the session without ending it
However, an additional librarian:
- Cannot end the session
- Cannot transfer the primary responsibility
If you are an additional librarian in a chat session:
- You click the 3-person icon in the list of chat sessions to join the session.
- You have a Leave Session link when you view the Chat Session.
Inform the patron
If two or more librarians participate in a session, the transcript seen by librarians identifies the librarian who sent each message. However, the transcript seen by the patron does not identify the individual librarians. The librarians must inform the patron if they want the patron to know that more than one librarian is participating.
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