Standard (HTML) chat: contents of help
Guide for standard chat
Chat
(standard chat) guide
(Web
document with a link to a printable PDF version)
Help areas for standard chat
Click one of these links to view its related links below:
- Monitor and accept standard chat requests
- Standard chat with patrons
- Instant message with librarians in standard chat
- What is . . .
Help for Flash chat
Monitor and accept standard chat requests
- Log on to Chat (standard chat)
- Accept a patron chat request (standard chat)
- Log off Chat (standard chat)
- Alert: This account is already logged into Chat (standard chat)
- Check chat status (standard chat)
- Join a chat session (standard chat)
- Leave a chat session (standard chat)
- Multiple sessions (standard chat)
- Receive a transferred session (standard chat)
- Refresh the Chat Window (standard chat)
- See who is monitoring chat (standard chat)
- Transfer a chat session (standard chat)
- Turn chat coverage off/on (standard chat)
Standard chat with patrons
- Send a message to a patron (standard chat)
- Include text in a message (standard chat)
- Include scripts in a message (standard chat)
- Push a web page in a message (standard chat)
- End a chat session (standard chat)
- Set status of chat transcript
- Librarian/patron ended chat session (standard chat)
- Follow up on a session (standard chat)
- Return to a chat session (standard chat)
- Submit transcript to KB
- View a new chat message (standard chat)
- View patron survey
Instant message with librarians in standard chat
What is . . .
- Anonymous chat (standard chat)
- Chat coverage group (standard chat)
- Chat Session (standard chat)
- Chat Window (standard chat)
- Librarians Monitor (standard chat)
- Multiple sessions (standard chat)
- Patron Chat Window (standard chat)
- Patrons Monitor (standard chat)
- Primary/additional librarians (standard chat)
- Standard chat
- Status of chat transcript (standard chat)
