Log on to Chat (standard chat)

To log on to Chat and start to monitor chat requests from patrons:

1. Log on to QuestionPoint.
2. Click Launch Chat in the Quick Links on My QuestionPoint.
   Or
   Select Chat in the Select Service drop-down list.
   Or
   Click the Chat tab in the Ask a Librarian module.

A separate Chat Window opens. The Patrons Monitor appears in the left side of the window. It contains the information and tools you need to monitor and accept chat requests from patrons.

Caution

Do not log on to Chat if someone who uses the same QuestionPoint authorization as you is already logged on. Problems occur when two or more librarians use the same authorization number at the same time to monitor chat requests and chat with patrons. Each librarian who monitors chat requests should have his or her own authorization.

You can minimize the window containing your main QuestionPoint session but you must keep it open while you monitor chat requests.

Related topics

• Patrons Monitor (standard chat)
• Alert: This account is already logged into Chat (standard chat)
• Standard (HTML) chat: contents of help