Follow up on a session (standard chat)

To follow up on a chat session after it ends:

1. Go to the Full Question for the chat transcript. You can:
   • Find it by Question ID
   • Or, find it in your question lists
2. Take appropriate action.

Note

You cannot send additional information to the patron if the patron did not supply an e-mail address.

Related topics

• Find questions by Question ID
• Status of chat transcript (standard chat)
• End a chat session (standard chat)
• Anonymous chat (standard chat)
• Librarian/patron ended chat session (standard chat)
• Standard (HTML) chat: contents of help