Librarian/patron ended chat session (standard chat)

Session ends properly

A standard chat session ends properly when any of the following happens:

• The patron clicks the End Session link
• The librarian clicks the End Session link
• The librarian clicks the Logoff link to log off Chat

If any of these happens, QuestionPoint:

• Adds a message at the end of the transcript to indicate that the session ended properly, and
• Sends the transcript to the patron via e-mail (if the patron provided an e-mail address)

The message at the end of the transcript is:

• Librarian ended chat session if the librarian clicked the link first
• Patron ended chat session if the patron clicked the link first

Session does not end properly

However, if the standard chat session does not end properly:

• No message appears at the end of the transcript
• QuestionPoint does not send a transcript to the patron via e-mail

A session does not end properly if:

• The patron closes the session window without clicking the End Session link.
• The librarian closes the Chat Window without clicking the Logoff link.
• The patron's or librarian's browser is disconnected by Internet problems.
• The patron's or librarian's browser freezes and the session times out.

Related topics

• End a chat session (standard chat)
• Log off Chat (standard chat)
• Submit transcript to KB
• Follow up on a session (standard chat)
• Standard (HTML) chat: contents of help