End a chat session (standard chat)

To end a chat session and set the status of its transcript in QuestionPoint:

1. Optional: Ask the patron if any further assistance is needed.
2. Optional: Confirm any planned followup.
3. Optional: Invite the patron:
   • To click End Session
   • To click the survey link and complete the survey (if your library provides a patron chat survey)
4. Click End Session.
5. Optional: Note the Question ID if you plan to follow up on the session.
6. Click the appropriate status button for the session's transcript.
7. Click Submit.
8. Click Close Window.

Related topics

• Status of chat transcript (standard chat)
• Send a message to a patron (standard chat)
• View a new chat message (standard chat)
• Librarian/patron ended chat session (standard chat)
• Follow up on a session (standard chat)
• Standard (HTML) chat: contents of help