Chat coverage group (standard chat)

If your library joins a group

Your library may join a group of QuestionPoint libraries to use standard chat to provide chat coverage for the group's patrons. As a group, the libraries provide extended hours of chat service. At times when your library cannot provide chat service for its patrons, other libraries in the group provide the service.

When you are monitoring chat:

• You can see and accept chat session requests from your patrons and from patrons of other libraries in the group not currently monitoring chat.
• Other libraries do not see requests from your patrons.
• You can turn off chat coverage so you see only requests from your patrons. However, you may want to consult your institution administrator before turning it off.

When no one at your library is monitoring chat, librarians at other libraries in the group who are monitoring chat can see and accept chat requests from your patrons.

If your library does not join a group

If your library does not join a chat coverage group, you see chat session requests from your patrons only when you monitor requests.

Related topics

• Patrons Monitor (standard chat)
• Turn chat coverage off/on (standard chat)
• Standard (HTML) chat: contents of help