Chat Window (standard chat)

The Chat Window opens when you log on to Chat. It is separate from the window that contains your main QuestionPoint session. Keep the main session window open while you monitor chat.

The Chat Window contains tools you use when you monitor chat requests and chat with patrons:

• The left side contains general controls, tabs and monitors.
• The right side contains individual patron chat sessions and librarian instant message (IM) sessions.

General chat controls

General chat controls are located at the top left of the Chat Window:

• Welcome, account name, authorization number. The name and authorization number for the QuestionPoint account that you are using to monitor chat.
• Updated. The time and date. It shows the time in hours, minutes, and seconds when the Chat Window was last refreshed. If the time displayed is not for your time zone, contact your institution administrator. The administrator specifies your library's time zone in your library's QuestionPoint profile. (Profile > Institution Services > Institution Information > Time Zone)
• Happy-face/sad-face icon. The yellow, happy-face icon appears when the Chat Window is refreshing automatically and you are receiving the latest messages. The blue, sad-face icon appears if the window stops refreshing automatically due to a browser or workstation error or a slow or problematic network connection.
• Refresh. Click this link to update the Chat Window with the latest information if the sad-face icon appears. If the happy-face icon does not reappear within 60 seconds after you click the link, log off Chat and then log on again.
• Help. Click this link to view online help in a separate window.
• Logoff. Click this link and then close the Chat Window to log off chat when you finish monitoring chat.
• Chat Coverage is On (Off): Turn Off (On). Appears only if your library participates in a chat coverage group. Click this link to turn off (on) your participation in chat coverage for your current monitoring session.

Tabs and monitors

Tabs and monitors are located below the general chat controls:

• Patrons. Click the Patrons tab to view the Patrons Monitor and chat with patrons.
• Librarians. Click the Librarians tab to view the Librarians Monitor and communicate with librarians.

Related topics

• Patrons Monitor (standard chat)
• Librarians Monitor (standard chat)
• Chat Session (standard chat)
• Patron Chat Window (standard chat)
• Log on to Chat (standard chat)
• Log off Chat (standard chat)
• Turn chat coverage off/on (standard chat)
• Refresh the Chat Window (standard chat)
• Standard (HTML) chat: contents of help