Multiple sessions (standard chat)

You can participate in one or more chat sessions at a time. You can accept new requests and move between in-progress sessions to view and send messages.

Example

1. You are chatting with a patron.
2. A new chat request arrives but no other librarians are available to accept it.
3. You accept the new request. The new session opens in your Chat Window but the first session does not end.
4. You begin to chat with the second patron.
5. You return to the first session and continue it.
6. You return to the second session and end it.
7. You send an instant message to a librarian and view the response.
8. You return to the first session and transfer it to another librarian.

Related topics

• Standard (HTML) chat: contents of help