Patrons Monitor (standard chat)

The Patrons Monitor (left side of the Chat Window) lets you:

• Watch for new chat requests from patrons of your library or chat coverage group
• Accept chat requests to begin chat sessions
• View a list of in-progress chat sessions
• Return to in-progress chat sessions

Click the Patrons tab to view the Patrons Monitor. It contains two areas:

• New Chat Sessions
• Chat Sessions in Progress

New Chat Sessions

New Chat Sessions lists chat requests waiting for you or another librarian to accept:

• Requests from your library's patrons have a yellow balloon (but no down arrow) in front of the patron's name. Click the patron's name to accept the request and enter the session.
• If your library participates in a chat coverage group, requests from the group's patrons have a yellow balloon and a down arrow in front of them. Position your mouse pointer over the arrow to display the patron's library. Click the patron's name to accept the request and enter the session.

Chat Sessions in Progress

Chat Sessions in Progress lists in-progress chat sessions:

• Your chat sessions, for which you are the primary librarian, have the patron's name highlighted and linked. No icon appears before the patron's name. Click the patron's name to return to the session.
• Other librarian's chat sessions have a 3-person icon in front of the patron's name. Click the icon to join the session as an additional librarian.

Related topics

• Chat Window (standard chat)
• Chat coverage group (standard chat)
• Primary/additional librarians (standard chat)
• Multiple sessions (standard chat)
• Standard (HTML) chat: contents of help