Anonymous chat (standard chat)
Require names and e-mail addresses
Your library may require patrons to provide their names and e-mail addresses on your library's chat form when they request chat sessions.
However, patrons who do not want to provide them may decide not to request a session.
Permit anonymous chat
Or, your library may give patrons the option to chat anonymously. Then patrons can request chat sessions without providing their names and e-mail addresses.
During a chat session, you will see:
- "Library Patron" in place of the patron's name if the patron does not supply a name.
- "Anonymous" in place of the patron's e-mail address if the patron does not supply an address.
After a chat session, if a patron does not supply an e-mail address:
- The patron receives an e-mailed session transcript only if he or she supplies an address for that purpose when prompted at the end of the session.
- You cannot send followup e-mail messages to the patron.
Related topics
