Accept a patron chat request (standard chat)

To watch for and accept new chat requests:

1. Log on to Chat.
2. Click the Patrons tab to view the Patrons Monitor.
   Any requests waiting to be accepted are listed in New Chat Sessions.
3. Optional: Notice each patron's question, shown in the list if the patron entered a question on the chat request form.
4. Optional: If a down-arrow appears with the patron name, the request is from a patron of a library in your chat coverage group. Position your mouse pointer over the down arrow to display the patron's library.
5. Click a patron's name to accept a request and enter the session.
   In the Patrons Monitor, QuestionPoint removes the request from New Chat Sessions and adds the session to Chat Sessions in Progress.
6. Optional: Notice the patron's e-mail address, shown in the Chat Session Information at the bottom right of the Chat Window.
   • If the patron provided an e-mail address, you can send followup messages after the session.
   • If the patron did not provide an e-mail address ("anonymous" is shown), you cannot send followup messages unless the patron gives you the address during the session.

Notes

After you log on to Chat, QuestionPoint notifies you when a new chat request arrives:

• You may see a New Chat Patron window pop up. Click OK to close it.
• You may hear a computer sound.
• You will see a yellow-balloon icon in the Patrons tab in the Chat Window.

Related topics

• Log on to Chat (standard chat)
• Send a message to a patron (standard chat)
• View a new chat message (standard chat)
• End a chat session (standard chat)
• Patrons Monitor (standard chat)
• Chat Session (standard chat)
• Standard (HTML) chat: contents of help