Reset a password

Use the Reset Password function to:

• Reset an account password to be the e-mail address associated with the account, and
• Send that password and the account authorization to the e-mail address associated with the account.

Institution administrator: You can do this for any of your library's accounts.

Group administrator: You can do this for any account for any library in your group, using either the Institution or Subscription Group section of the Administration module.

• Procedure
• Related topics

Procedure

To reset a password:

	Action	Result or Note
1	Log on to QuestionPoint using your administrator authorization number.
2	If the Administration module is not displayed, select Administration in the Select Service drop-down list at the top of the screen.	The system displays Create New Librarian Account.
3	Click Passwords below the Institution tab.	The Manage Passwords screen appears. Fields on Manage Passwords
4	Under the Reset Password heading, select the account in any of the drop-down lists: Authorization list, in numerical order by authorization number (User ID). Name list, in alphabetical order by account name (not by last name) E-mail list, in alphabetical order by e-mail address.	Search for an account using Find and Find Next
5	Click the button to the left of the drop-down list. For example, if you selected the account in the Name list, click the Name button.	The system sends a message containing the account's authorization and the reset password to the e-mail address associated with the account. The reset password is the e-mail address associated with the account.

Related topics

• E-mail a password and authorization
• Search for an account using Find and Find Next