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Reset a password

Use the Reset Password function to:

  • Reset an account password to be the e-mail address associated with the account, and
  • Send that password and the account authorization to the e-mail address associated with the account.

Institution administrator: You can do this for any of your library's accounts.

Group administrator: You can do this for any account for any library in your group, using either the Institution or Subscription Group section of the Administration module.

Procedure

To reset a password:

  Action Result or Note
1 Log on to QuestionPoint using your administrator authorization number.  
2 If the Administration module is not displayed, select Administration in the Select Service drop-down list at the top of the screen. The system displays Create New Librarian Account.
3 Click Passwords below the Institution tab.

The Manage Passwords screen appears.

Fields on Manage Passwords

4 Under the Reset Password heading, select the account in any of the drop-down lists:
  • Authorization list, in numerical order by authorization number (User ID).
  • Name list, in alphabetical order by account name (not by last name)
  • E-mail list, in alphabetical order by e-mail address.
Search for an account using Find and Find Next
5 Click the button to the left of the drop-down list.

For example, if you selected the account in the Name list, click the Name button.

The system sends a message containing the account's authorization and the reset password to the e-mail address associated with the account. The reset password is the e-mail address associated with the account.

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