Glossary: QuestionPoint statistical reports
A | B | C | DEF | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | UVWXYZ
Reports have been moved: In March 2008, the reports covered by this glossary were moved from the Administration Module to My QuestionPoint (Home module) where they are located under the Reports tab. This glossary has not been revised yet to show the new location of the reports. However, the descriptions of reports and fields included in this glossary are still accurate.
This glossary covers QuestionPoint statistical reports and their data fields. For additional information, see the Statistical Reports section of Frequently Asked Questions About Using QuestionPoint.
All times shown in these reports are for the U.S. Eastern time zone. All times shown in the online and offline reports in the Ask module reflect the time zone of the user viewing or requesting the report.
Types of reports covered by this glossary:
Current reports
History reports
Participant Lists
A
Administration Service (section)
Answers Sent (field)
Ask Service (section)
Average Chat Response
Time in seconds (field)
Avg. Concurrent Session
Requests: All Inst. (field)
Avg. Concurrent Session
Requests: Your Inst. (field)
Average Length of
Chat Session in seconds (field)
Administration Service (section)
The following fields appear in the Administration service section of the QuestionPoint Usage Report:
Number of Patron Authorizations (field)
Number of Profiles
(field)
Number of Librarian
Authorizations (field)
Number of Cooperative
Groups (field)
Number of Active Global
Knowledge Base Records (field)
Reused extant KB records
in QP (field)
Times extant KB records
were reused (field)
Answers Sent (field)
| Definition | Number of times that answers were sent to patrons. |
| Notes | This counts the number of times that messages with the "Answer" message type were sent to patrons from a Full Question record in QuestionPoint. Multiple answers might be sent for a single question. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Ask Service (section) |
Ask Service (section)
The Ask service section of a report contains any of the following fields for which there was related activity. If there was no activity related to a particular field, the field does not appear in the report. If none of the fields had related activity, the section does not appear in the report.
The Ask Service section appears in the following reports: Institution Report, Report by Single Subscription Group.
Answers Sent (field)
Group Coverage Stats
Breakdown: Questions Not Answered by Other Institutions (field)
Group Coverage Stats
Breakdown: Questions Referred to Other Institutions (field)
Group Coverage Stats
Breakdown: Questions Rejected by Other Institutions (field)
Group Coverage Stats
Breakdown: Questions Rejected to Other Institutions (field)
Hourly Breakdown Stats:
Ask service (field)
Number of Clarifications
(field)
Number of Patrons
Logon (field)
Questions Assigned
to Librarian (field)
Questions/Chat
Transcripts Deleted (field)
Questions Recalled
via E-mail (field)
Questions Received
from Global Network via Global Network (field)
Questions Received
from Subscription Partner (field)
Questions Received
from Virtual Partner (field)
Questions Received:
Total (field)
Questions Received
via Coverage Group (field)
Questions Received
via Direct Entry (field)
Questions Received
via Direct Entry: Global Only (field)
Questions Received
via Patron Form (field)
Questions Referred
to Coverage Group (field)
Questions Referred
to Global Network via Global Network (field)
Questions Referred
to Subscription Partner (field)
Questions Referred
to Virtual Partner (field)
Questions Referred
via E-mail (field)
Questions Rejected
(field)
Average Chat Response Time in seconds (field)
| Definition | Average length of time (in seconds) that a patron waited after requesting a chat session until a librarian accepted the request. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
Avg. Concurrent Session Requests: All Inst. (field)
| Definition | Average number of chat sessions that were in progress or waiting for a librarian at the same time. |
| Notes | This statistic includes your library and all other libraries that were monitoring chat sessions at the same time as your library. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
Avg. Concurrent Session Requests: Your Inst. (field)
| Definition | Average number of chat sessions that were in progress or waiting for a librarian at the same time. |
| Notes | This statistic includes your library only. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
Average Length of Chat Session in seconds (field)
| Definition | Average length of time (in seconds) of a chat session from the time a patron requested the session until the patron or librarian ended the session. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
B
Browses against Knowledge Base: Global (field)
Browses against Knowledge
Base: Local (field)
Browses against Knowledge Base: Global (field)
| Definition | Number of browses performed in the Global knowledge base. |
| Notes | Before October 2004, another field, Searches against Knowledge Base: Global, contained the number of searches and browses. Beginning in October 2004, this field was added to contain the number of browses. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
Browses against Knowledge Base: Local (field)
| Definition | Number of browses performed in your local knowledge base. |
| Notes | Before October 2004, another field, Searches against Knowledge Base: Local, contained the number of searches and browses. Beginning in October 2004, this field was added to contain the number of browses. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
C
Chat Response Time in seconds, Average (field)
Chat Response
Time in seconds, Greatest (field)
Chat Service (section)
Chat service,
Hourly Breakdown Stats (field)
Chat Session
in seconds, Average Length of (field)
Chat Sessions
Accepted by Other Institutions, Group Coverage Stats Breakdown (field)
Chat Sessions
Accepted for Other Institutions, Group Coverage Stats Breakdown (field)
Chat Sessions
Accepted, Number of: Total (field)
Chat Sessions
Accepted via Coverage Group, Number of (field)
Chat Sessions,
Avg. Concurrent Session Requests: All Inst. (field)
Chat Sessions,
Avg. Concurrent Session Requests: Your Inst. (field)
Chat Sessions,
Most Concurrent Session Requests: All Inst. (field)
Chat Sessions,
Most Concurrent Session Requests: Your Inst. (field)
Chat Sessions Not
Accepted by Coverage Group (field)
Chat Sessions
Requested, Number of (field)
Chat Sessions
Requested: After Hours, Number of (field)
Chat Sessions
Routed to Coverage Group, Number of (field)
Clarifications,
Number of (field)
Current reports
Chat Service (section)
The Chat service section of a report includes data about standard (traditional) chat and new chat (Flash chat). The section contains any of the following fields for which there was related activity. If there was no activity related to a particular field, the field does not appear in the report. If none of the fields had related activity, the section does not appear in the report.
The Chat Service section appears in the following reports: Institution Report, Report by Single Subscription Group.
The following report fields contain data about chat activity:
Average Chat Response Time in seconds (field)
Avg. Concurrent Session
Requests: All Inst. (field)
Avg. Concurrent Session
Requests: Your Inst. (field)
Average Length of
Chat Session in seconds (field)
Chat Sessions Not
Accepted by Coverage Group (field)
Greatest Chat Response
Time in seconds (field)
Group Coverage Stats
Breakdown: Chat Sessions Accepted by Other Institutions (field)
Group Coverage Stats
Breakdown: Chat Sessions Accepted for Other Institutions (field)
Hourly Breakdown Stats:
Chat service (field)
Most Concurrent Session
Requests: All Inst. (field)
Most Concurrent Session
Requests: Your Inst. (field)
Number of Chat Sessions
Accepted: Total (field)
Number of Chat Sessions
Accepted via Coverage Group (field)
Number of Chat Sessions
Requested (field)
Number of Chat Sessions
Requested: After Hours (field)
Number of Chat Sessions
Routed to Coverage Group (field)
Chat Sessions Not Accepted by Coverage Group (field)
| Definition | Number of times that chat group coverage was turned off by a librarian who was monitoring chat. |
| In these reports | Institution Report; Report by Single Coverage Group |
| In this section | Chat Service (section) |
Current reports
| Definition | The type of QuestionPoint statistical report that provides up-to-date or cumulative data about a library or subscription group. |
| Reports | Current reports:
Knowledge Base Record Number by Education
Level |
G
Greatest Chat Response Time in seconds (field)
Group Coverage Stats
Breakdown: Chat Sessions Accepted by Other Institutions (field)
Group Coverage Stats
Breakdown: Chat Sessions Accepted for Other Institutions (field)
Group Coverage Stats
Breakdown: Questions Not Answered by Other Institutions (field)
Group Coverage Stats
Breakdown: Questions Referred to Other Institutions (field)
Group Coverage Stats
Breakdown: Questions Rejected by Other Institutions (field)
Group Coverage Stats
Breakdown: Questions Rejected to Other Institutions (field)
Group,
Report by Single Coverage
Group,
Report by Single Subscription
Groups,
Number of Cooperative (field)
Greatest Chat Response Time in seconds (field)
| Definition | Longest length of time (in seconds) that a patron waited after requesting a chat session until a librarian responded to the request. |
| Notes | This statistic includes your library and all other libraries that were monitoring chat sessions at the same time as your library. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
Group Coverage Stats Breakdown: Chat Sessions Accepted by Other Institutions (field)
| Definition | Number of chat session requests to which a member of a chat cooperative coverage group responded. Includes a list of the responding libraries. |
| In these reports | Institution Report; Report by Single Coverage Group |
| In this section | Chat Service (section) |
Group Coverage Stats Breakdown: Chat Sessions Accepted for Other Institutions (field)
| Definition | Number of chat session requests covered by a library for a member of the library's chat cooperative coverage group. Includes a list of the covered libraries. |
| In these reports | Institution Report; Report by Single Coverage Group |
| In this section | Chat Service (section) |
Group Coverage Stats Breakdown: Questions Not Answered by Other Institutions (field)
| Definition | Number of questions automatically referred from a library to web-form cooperative coverage libraries that have not yet been answered. Includes a list of the libraries that have not answered questions and the number they have not answered. |
| Notes | The numbers appear for the time period in which the questions were referred. As questions are answered, the numbers and list are adjusted. Therefore, the numbers and list for a particular time period may be different from one viewing of a report to the next. |
| In these reports | Institution Report; Report by Single Coverage Group |
| In this section | Ask Service (section) |
Group Coverage Stats Breakdown: Questions Referred to Other Institutions (field)
| Definition | Number of questions automatically referred to libraries in your web-form cooperative coverage group. Includes a list of the libraries that received questions and the number they received. |
| In these reports | Institution Report; Report by Single Coverage Group |
| In this section | Ask Service (section) |
Group Coverage Stats Breakdown: Questions Rejected by Other Institutions (field)
| Definition | Number of questions automatically referred to libraries in your web-form cooperative coverage group that were rejected. Includes a list of the libraries that rejected questions and the number they rejected. |
| In these reports | Institution Report; Report by Single Coverage Group |
| In this section | Ask Service (section) |
Group Coverage Stats Breakdown: Questions Rejected to Other Institutions (field)
| Definition | Number of questions automatically referred to your library by other web-form cooperative coverage libraries that your library rejected. Includes a list of the libraries to which questions were returned and the number returned to each. |
| In these reports | Institution Report; Report by Single Coverage Group |
| In this section | Ask Service (section) |
H
History reports
Hourly Breakdown Stats:
Ask service (field)
Hourly Breakdown Stats:
Chat service (field)
History reports
| Definition | The type of QuestionPoint statistical report that provides data about activities performed during a particular period of time. |
| Notes | History reports provide:
|
| Reports | History reports:
Institution Report |
Hourly Breakdown Stats: Ask service (field)
| Definition | Hour by hour detail of a field in the Ask service section of a report. |
| Notes | Provided for the following fields: Answers Sent (field); Number of Clarifications (field); Number of Patrons Logon (field); Questions Received from Global Network via Global Network (field); Questions Received from Subscription Partner (field); Questions Received from Virtual Partner (field) Questions Received: Total (field); Questions Received via Coverage Group (field); Questions Received via Direct Entry (field); Questions Received via Direct Entry: Global Only (field); Questions Received via Patron Form (field); Questions Referred to Coverage Group (field) |
| In these reports | Report by Single Librarian; Institution Report |
| In this section | Ask Service (section) |
Hourly Breakdown Stats: Chat service (field)
| Definition | Hour by hour detail of a field in the Chat service section of a report. |
| Notes | Provided for the following fields: Number of Chat Sessions Accepted: Total (field); Number of Chat Sessions Accepted via Coverage Group (field); Number of Chat Sessions Requested (field); Number of Chat Sessions Requested: After Hours (field) Number of Chat Sessions Routed to Coverage Group (field) |
| In these reports | Report by Single Librarian; Institution Report |
| In this section | Chat Service (section) |
I
Institution List, Report by
Institution Report
Institution Report
| Definition | Reports of the QuestionPoint activity of a library. |
| Notes | Administrators may view these reports in the Administration module
but not in the Home module.
Librarians may view these reports in the Home module for their own libraries if their institution administrators have given their accounts the privilege to view them. |
| Options: step 1 | Monthly Report of Current Year Monthly Report of Previous Year Daily Report of Current Month Daily Report of Previous Month |
| Options: step 2 | An institution (for subscription group administrators only) |
| Access | Administration module: Institution tab: Reports: History tab
Home module: Reports |
| Sections |
Ask Service (section); Chat Service (section); Knowledge Base Service (section); Profile Service (section) |
K
Knowledge Base, Browses against: Global (field)
Knowledge
Base, Browses against: Local (field)
Knowledge Base Record
Number by Education Level
Knowledge Base Record
Number by Format
Knowledge Base Record
Number by Geographic Code
Knowledge Base Record
Number by Question Language
Knowledge Base Record
Number by Status
Knowledge Base Record
Number by Subject Area
[Knowledge
Base] Records Activated: Global (field)
[Knowledge
Base] Records Activated: Local (field)
[Knowledge
Base] Records Added to Database Automatically: Global (field)
[Knowledge
Base] Records Added to Database Automatically: Local (field)
[Knowledge
Base] Records Added to Database Manually: Global (field)
[Knowledge
Base] Records Added to Database Manually: Local (field)
Knowledge
Base, Records Deleted from: Global (field)
Knowledge
Base, Records Deleted from: Local (field)
Knowledge
Base Records, Number of Active Global (field)
Knowledge
Base, Reused extant records in QP (field)
Knowledg
Base, Searches against: Global (field)
Knowledg
Base, Searches against: Local (field)
Knowledge Base Service
(section)
Knowledge
Base, Times extant records were reused (field)
Knowledg
Base, Total times records were reused: Global (field)
Knowledg
Base, Total times records were reused: Local (field)
Knowledge Base Record Number by Education Level
| Definition | For each education level covered by the local knowledge base of a subscription group, this report indicates the number and percentage of the question and answer records with that education level. |
| Notes | This report is available to subscription group administrators only.
Education level examples: Primary/Elementary, Adult/Life Long Learner. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following data: The Total Number of Records indicates the number of records in the local knowledge base of the subscription group. The Education Level column lists the education levels of the records in the knowledge base. The Number of Records column indicates the number of records that have each education level. The Percentage column indicates the percentage of the total number of records that have each education level. |
Knowledge Base Record Number by Format
| Definition | For each materials format covered by the local knowledge base of a subscription group, this report indicates the number and percentage of the question and answer records with that format. |
| Notes | This report is available to subscription group administrators only.
Format examples: No Special Format, Map. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following data: The Total Number of Records indicates the number of records in the local knowledge base of the subscription group. The Format column lists the materials formats of the records in the knowledge base. The Number of Records column indicates the number of records that have each format. The Percentage column indicates the percentage of the total number of records that have each format. |
Knowledge Base Record Number by Geographic Code
| Definition | For each geographic area covered by the local knowledge base of a subscription group, this report indicates the number and percentage of the question and answer records with that geographic code. |
| Notes | This report is available to subscription group administrators only.
Geographic code examples: Asia, China, Shanghai (China). |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following data: The Total Number of Records indicates the number of records in the local knowledge base of the subscription group. The Geographic Code column lists the geographic codes of the records in the knowledge base. The Number of Records column indicates the number of records that have each geographic code. The Percentage column indicates the percentage of the total number of records that have each geographic code. |
Knowledge Base Record Number by Question Language
| Definition | For each language covered by the local knowledge base of a subscription group, this report indicates the number and percentage of the question and answer records with that language. |
| Notes | This report is available to subscription group administrators only.
Language examples: Dutch, English, French. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following data: The Total Number of Records indicates the number of records in the local knowledge base of the subscription group. The Language of Question column lists the languages of the records in the knowledge base. The Number of Records column indicates the number of records that have each language. The Percentage column indicates the percentage of the total number of records that have each language. |
Knowledge Base Record Number by Status
| Definition | For each record status included in the local knowledge base of a subscription group, this report indicates the number and percentage of the question and answer records with that status. |
| Notes | This report is available to subscription group administrators only.
Record status examples: Inactive, Active. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following data: The Total Number of Records indicates the number of records in the local knowledge base of the subscription group. The Current Record Status column lists the record statuses of the records in the knowledge base. The Number of Records column indicates the number of records that have each status. The Percentage column indicates the percentage of the total number of records that have each status. |
Knowledge Base Record Number by Subject Area
| Definition | For each subject covered by the local knowledge base of a subscription group, this report indicates the number and percentage of the question and answer records with that subject. |
| Notes | This report is available to subscription group administrators only.
Subject examples: E: Wilson's administrations, 1913-1921; H: Commerce; T: Electrical engineering. Electronics. Nuclear engineering. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following data: The Total Number of Records indicates the number of records in the local knowledge base of the subscription group. The Subject column lists the subjects of the records in the knowledge base. The Number of Records column indicates the number of records that cover each subject. The Percentage column indicates the percentage of the total number of records that cover each subject. |
Knowledge Base Service (section)
The Knowledge Base service section of a report contains any of the following fields for which there was related activity. If there was no activity related to a particular field, the field does not appear in the report. If none of the fields had related activity, the section does not appear in the report.
Browses against Knowledge Base: Global (field)
Browses against Knowledge
Base: Local (field)
Records Activated:
Global (field)
Records Activated:
Local (field)
Records Added to Database
Automatically: Global (field)
Records Added to Database
Manually: Global (field)
Records Added to Database
Manually: Local (field)
Searches against Knowledge
Base: Global (field)
Searches against Knowledge
Base: Local (field)
Total times KB records
were reused: Global (field)
Total times KB records
were reused: Local (field)
L
Librarian Accounts, List of
Librarian
Authorizations, Number of (field)
Librarian
List, Report by
Librarian,
Report by Single
List of Librarian Accounts
| Definition | Selected current data for all the librarian accounts in a subscription group. |
| Notes | This report is available to subscription group administrators only. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following account data: Authorization Name Inst Name The Total Number of Records at the bottom of the report indicates the number of accounts listed in the report. |
M
Most Concurrent Session Requests: All Inst. (field)
Most Concurrent Session
Requests: Your Inst. (field)
Most Concurrent Session Requests: All Inst. (field)
| Definition | Highest number of chat sessions that were in progress or waiting for a librarian at the same time. |
| Notes | This statistic includes your library and all other libraries that were monitoring chat sessions at the same time as your library. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
Most Concurrent Session Requests: Your Inst. (field)
| Definition | Highest number of chat sessions that were in progress or waiting for a librarian at the same time. |
| Notes | This statistic includes your library only. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
N
Number of Active Global Knowledge Base Records (field)
Number of Chat Sessions
Accepted: Total (field)
Number of Chat Sessions
Accepted via Coverage Group (field)
Number of Chat Sessions
Requested (field)
Number of Chat Sessions
Requested: After Hours (field)
Number of Chat Sessions
Routed to Coverage Group (field)
Number of Clarifications
(field)
Number of Cooperative
Groups (field)
Number of Librarian
Authorizations (field)
Number of Patron Authorizations
(field)
Number of Patrons
Logon (field)
Number of Profiles
(field)
Number of Active Global Knowledge Base Records (field)
| Definition | Total number of active records in the Global knowledge base. |
| In these reports | QuestionPoint Usage Report |
| In this section | Administration Service (section) |
Number of Chat Sessions Accepted: Total (field)
| Definition | Number of chat session requests to which a librarian responded. |
| Notes | This field includes
Number of Chat Sessions Accepted via Coverage
Group (field).
This field was added to reports in June 2003. No data for this field is available before then. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Chat Service (section) |
Number of Chat Sessions Accepted via Coverage Group (field)
| Definition | Number of chat session requests to which a member of a chat cooperative coverage group responded. |
| Notes | This field is also included in Number of Chat Sessions Accepted: Total (field). |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Chat Service (section) |
Number of Chat Sessions Requested (field)
| Definition | Number of chat sessions requested by patrons when someone was monitoring chat. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Institution List |
| In this section | Chat Service (section) |
Number of Chat Sessions Requested: After Hours (field)
| Definition | Number of chat sessions requested by patrons when no one was monitoring chat. |
| Notes | QuestionPoint began to provide the data for this field on August 9, 2004. No data for this field is available before that date. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Institution List |
| In this section | Chat Service (section) |
Number of Chat Sessions Routed to Coverage Group (field)
| Definition | Number of chat sessions requested by patrons when members of your chat group were covering for you. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Chat Service (section) |
Number of Clarifications (field)
| Definition | Number of times that clarification requests were sent to patrons. |
| Notes | This counts the number of times that messages with the "Clarification" message type were sent to patrons from the Full Question page in QuestionPoint. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Ask Service (section) |
Number of Cooperative Groups (field)
| Definition | Total number of subscription groups and virtual groups in QuestionPoint. |
| In these reports | QuestionPoint Usage Report |
| In this section | Administration Service (section) |
Number of Librarian Authorizations (field)
| Definition | Total number of librarian accounts in QuestionPoint. |
| In these reports | QuestionPoint Usage Report |
| In this section | Administration Service (section) |
Number of Patron Authorizations (field)
| Definition | Total number of patron accounts for the Patron interface. |
| Notes | QuestionPoint automatically assigns a patron account for each unique patron e-mail address provided with a question or chat session. If a single patron asked multiple questions and used different e-mail addresses for some of the questions, the patron has multiple accounts. |
| In these reports | QuestionPoint Usage Report |
| In this section | Administration Service (section) |
Number of Patrons Logon (field)
| Definition | Number of times that patrons logged in to Patron accounts. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
Number of Profiles (field)
| Definition | Total number of library profiles in QuestionPoint. |
| Notes | This number includes profiles that have any of the following statuses in the Global Reference Network or in a local group: active, candidate, new, rejected. |
| In these reports | QuestionPoint Usage Report |
| In this section | Administration Service (section) |
P
Participant Lists
Patron
Authorizations, Number of (field)
Patrons
Logon, Number of (field)
Patrons,
Reports of Questions Asked by
Patrons,
Reports of Questions Asked by: Archived
Profile
Contact Information, Reports of
Profile
Information, Reports of
Profile Service (section)
Profile
Status, Statistics of
Profiles,
Number of (field)
Participant Lists
| Definition | The type of QuestionPoint report that provides lists of libraries that participate in QuestionPoint. |
| Access | Home module: Reports: Participant Lists tab |
| Participant Lists |
QuestionPoint, Global Reference Network (subscribers
with profiles that are active in the Global Reference Network) |
Profile Service (section)
The Profile service section of a report contains the following field if there was related activity to report. If there was no related activity, the section does not appear in the report.
Searches against Profile Database (field)
Q
QuestionPoint Usage Report
Questions Assigned
to Librarian (field)
Questions/Chat
Transcripts Deleted (field)
Questions
Not Answered by Other Institutions, Group Coverage Stats Breakdown (field)
Questions Recalled
via E-mail (field)
Questions Received
from Global Network via Global Network (field)
Questions Received
from Global Network via Global Network: On Call (field)
Questions Received
from Subscription Partner (field)
Questions Received
from Virtual Partner (field)
Questions Received:
Total (field)
Questions Received
via Coverage Group (field)
Questions Received
via Direct Entry (field)
Questions Received
via Direct Entry: Global Only (field)
Questions Received
via Patron Form (field)
Questions Referred
to Coverage Group (field)
Questions Referred
to Global Network via Global Network (field)
Questions
Referred to Other Institutions, Group Coverage Stats Breakdown (field)
Questions Referred
to Subscription Partner (field)
Questions Referred
to Virtual Partner (field)
Questions Referred
via E-mail (field)
Questions Rejected
(field)
Questions
Rejected by Other Institutions, Group Coverage Stats Breakdown (field)
Questions
Rejected to Other Institutions, Group Coverage Stats Breakdown (field)
QuestionPoint Usage Report
Questions Assigned to Librarian (field)
| Definition | Number of times that questions were assigned to a librarian or administrator. |
| Notes | A question is assigned when it is:
A question can be assigned to only one librarian or administrator at a time, at a library. However, a question may be assigned to more than one librarian or administrator at a library during the life of the question. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Ask Service (section) |
Questions/Chat Transcripts Deleted (field)
| Definition | Number of questions or chat transcripts that were deleted. |
| Notes | This counts the number of questions or chat transcripts that were deleted by an administrator. Deleted records are removed from QuestionPoint and can no longer be viewed or acted on. They are not included in the Service History. Only institution administrators may delete a record. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Recalled via E-mail (field)
| Definition | Number of times that questions were recalled from a subject-matter expert after they had been referred to the expert using the Refer by E-mail method. |
| Notes | This includes the number of times that questions were referred to additional experts without first being recalled from previous experts. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Ask Service (section) |
Questions Received from Global Network via Global Network (field)
| Definition | Number of questions received by a library from the Global Reference Network. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Received from Global Network via Global Network: On Call (field)
| Definition | Number of questions received by a library from the Global Reference Network's on-call librarian. |
| Notes | What is the on-call librarian? (FAQ) |
| In these reports | Report by Institution List |
Questions Received from Subscription Partner (field)
| Definition | Number of questions received by a library via referral from other libraries in its subscription group using the Refer to Partner (Subscription Group) method. |
| In these reports | Institution Report; Report by Institution List; Report by Single Subscription Group |
| In this section | Ask Service (section) |
Questions Received from Virtual Partner (field)
| Definition | Number of questions received by a library via referral from other libraries in its virtual groups or subscription group using the Refer to Partner (Cooperative Groups) method. |
| In these reports | Institution Report; Report by Institution List; Report by Single Subscription Group |
| In this section | Ask Service (section) |
Questions Received: Total (field)
Questions Received via Coverage Group (field)
| Definition | Number of questions received by a library while covering for other libraries in its web-form cooperative coverage group. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Received via Direct Entry (field)
| Definition | Number of questions that were entered into QuestionPoint via the Add Question feature in the Ask a Librarian module. |
| Notes | The Add Question feature lets libraries enter questions asked at
the reference desk, by telephone, or in an e-mail message.
This field appears only in reports for libraries with full subscriptions. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Received via Direct Entry: Global Only (field)
| Definition | Number of questions that were entered into QuestionPoint via the Add Question feature in the Ask a Librarian module. |
| Notes | The Add Question feature lets libraries enter questions asked at
the reference desk, by telephone, or in an e-mail message.
This field appears only in reports for libraries with global-only subscriptions. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Received via Patron Form (field)
| Definition | Number of questions received via a library's QuestionPoint question form on the Web. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Referred to Coverage Group (field)
| Definition | Number of questions sent to libraries providing web-form cooperative coverage. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Referred to Global Network via Global Network (field)
| Definition | Number of questions routed (submitted) by a library to the Global Reference Network. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
Questions Referred to Subscription Partner (field)
| Definition | Number of questions referred by a library to other libraries in its subscription group using the Refer to Partner (Subscription Group) method. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Single Subscription Group |
| In this section | Ask Service (section) |
Questions Referred to Virtual Partner (field)
| Definition | Number of questions referred by a library to other libraries in its virtual groups or subscription group using the Refer to Partner (Cooperative Groups) method. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Single Subscription Group |
| In this section | Ask Service (section) |
Questions Referred via E-mail (field)
| Definition | Number of times a library referred a question to a subject-matter expert using the Refer by E-mail method. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Ask Service (section) |
Questions Rejected (field)
| Definition | Number of times that a library rejected a question referred to it by another library using any of the available referral methods. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Ask Service (section) |
R
Records Activated: Global (field)
Records Activated:
Local (field)
Records Added to Database
Automatically: Global (field)
Records Added to Database
Automatically: Local (field)
Records Added to Database
Manually: Global (field)
Records Added to Database
Manually: Local (field)
Records Deleted from
Knowledge Base: Global (field)
Records Deleted from
Knowledge Base: Local (field)
Report by Institution
List
Report by Librarian
List
Report by Single Coverage
Group
Report by Single Librarian
Report by Single Subscription
Group
Reports,
current
Reports,
history
Reports of Profile
Contact Information
Reports of Profile
Information
Reports of Questions
Asked by Patrons
Reports of Questions
Asked by Patrons: Archived
Reused extant KB records
in QP (field)
Records Activated: Global (field)
| Definition | Number of question and answer records activated in the Global knowledge base. |
| Notes | After a question and answer record is activated, librarians can retrieve the record with a search and view it in the Global knowledge base. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Knowledge Base Service (section) |
Records Activated: Local (field)
| Definition | Number of question and answer records activated in a local knowledge base. |
| Notes | After a question and answer record is activated, librarians can retrieve the record with a search and view it in the local knowledge base. |
| In these reports | Report by Single Librarian; Institution Report; Report by Institution List; Report by Librarian List |
| In this section | Knowledge Base Service (section) |
Records Added to Database Automatically: Global (field)
| Definition | Number of question and answer records submitted to the Global knowledge base automatically by the QuestionPoint system when the questions are closed. |
| Notes | No one needs to take specific action to submit the records
to the Global knowledge base.
The following are submitted automatically:
|
| In these reports | Institution Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
Records Added to Database Automatically: Local (field)
| Notes | Not operational at this time. |
Records Added to Database Manually: Global (field)
| Definition | Number of question and answer records manually submitted or added to the Global knowledge base. |
| Notes | Records are manually submitted or added by a librarian or administrator from a question list or Full Question page in the Ask a Librarian module or from the Add New Question and Answer page in the Knowledge Base module. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
Records Added to Database Manually: Local (field)
| Definition | Number of question and answer records manually submitted or added to a local knowledge base. |
| Notes | Records are manually submitted or added by a librarian or administrator from a question list or Full Question page in the Ask a Librarian module or from the Add New Question and Answer page in the Knowledge Base module. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
Records Deleted from Knowledge Base: Global (field)
| Definition | Number of question and answer records removed from the Global knowledge by a knowledge base editor at your library with authorization to delete records. |
| In these reports | Report by Institution List; Report by Librarian List; Report by Single Librarian |
Records Deleted from Knowledge Base: Local (field)
| Definition | Number of question and answer records removed from a local knowledge by a knowledge base editor at your library with authorization to delete records. |
| In these reports | Report by Institution List; Report by Librarian List; Report by Single Librarian |
Report by Institution List
Report by Librarian List
| Definition | Reports of the QuestionPoint activity of the administrators and librarians of a library. The number of transactions by each person is shown. |
| Notes | Each report covers one of the fields in the lists below: Daily/monthly breakdown fields Hourly breakdown fields |
| Options: step 1 | Monthly Report of Current Year Monthly Report of Previous Year Daily Report of Current Month Daily Report of Previous Month |
| Options: step 2 | A daily/monthly breakdown field An hourly breakdown field and an hour |
| Options: step 3 | An institution (for subscription group administrators only) |
| Access | Administration module: Institution tab: Reports: History tab
Administration module: Subscription Group tab: Reports: History tab |
| Daily/monthly breakdown fields | Daily/monthly breakdown fields available in the Report
by Librarian List: Questions Assigned to Librarian (field) Questions Referred via E-mail (field) Questions Recalled via E-mail (field) Records Activated: Global (field) Records Activated: Local (field) Records Deleted from Knowledge Base: Global (field) Records Deleted from Knowledge Base: Local (field) Answers Sent (field) Number of Chat Sessions Accepted via Coverage Group (field) Number of Chat Sessions Accepted: Total (field) Number of Clarifications (field) |
| Hourly breakdown fields |
Hourly breakdown fields available in the Report
by Librarian List: |
Report by Single Coverage Group
| Definition | Reports of the QuestionPoint activity of a cooperative coverage group. |
| Notes | These reports are available to administrators who have created one or more virtual groups or public subscription groups that provide cooperative coverage. |
| Options: step 1 | Monthly Report of Current Year Monthly Report of Previous Year Daily Report of Current Month Daily Report of Previous Month |
| Options: step 2 | A cooperative group |
| Access | Administration module: Cooperative Groups tab: Reports
Administration module: Institution tab: Reports Administration module: Subscription Group tab: Reports |
| Fields |
Chat Sessions Accepted by Other Institutions, Group Coverage
Stats Breakdown (field); Chat Sessions Accepted for Other Institutions, Group Coverage Stats Breakdown (field); Chat Sessions Not Accepted by Coverage Group (field) Questions Not Answered by Other Institutions, Group Coverage Stats Breakdown (field); Questions Referred to Other Institutions, Group Coverage Stats Breakdown (field) Questions Rejected by Other Institutions, Group Coverage Stats Breakdown (field) Questions Rejected to Other Institutions, Group Coverage Stats Breakdown (field) |
Report by Single Librarian
| Definition | Reports of the QuestionPoint activity of a librarian or administrator account. |
| Notes | Administrators may view these reports in the Administration module
but not in the Home module.
Librarians may view these reports for their own accounts in the Home module if their institution administrators have given their accounts the privilege to view them. |
| Options | Monthly Report of Current Year Monthly Report of Previous Year Daily Report of Current Month Daily Report of Previous Month |
| Access | Administration module: Institution tab: Reports: History tab
Home module: Reports |
| Fields |
Questions Assigned to Librarian (field) Questions Referred via E-mail (field) Questions Recalled via E-mail (field) Records Activated: Global (field) Records Activated: Local (field) Records Deleted from Knowledge Base: Global (field) Records Deleted from Knowledge Base: Local (field) Answers Sent (field) Number of Chat Sessions Accepted via Coverage Group (field) Number of Chat Sessions Accepted: Total (field) Number of Clarifications (field) |
Report by Single Subscription Group
| Definition | Reports of the QuestionPoint activity of a subscription group. |
| Notes | These reports are available to subscription group administrators only. |
| Options | Monthly Report of Current Year Monthly Report of Previous Year Daily Report of Current Month Daily Report of Previous Month |
| Access | Administration module: Subscription Group tab: Reports: History tab |
| Sections |
Ask Service (section); Chat Service (section); Knowledge Base Service (section); Profile Service (section) |
Reports of Profile Contact Information
| Definition | Selected current data from the profiles of the members of a subscription group. |
| Notes | This report is available to subscription group administrators only. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following profile data: Institution ID Inst Name Alert E-mail Contact Method Primary Name Gender (Primary) Primary E-Mail Primary Phone Fax (Primary) Secondary Name Gender (Secondary) Secondary E-Mail Secondary Phone Fax (Secondary) Home page URL Submitted per week Processed per week Agent Quota The Total Number of Records at the bottom of the report indicates the number of profiles listed in the report. |
Reports of Profile Information
| Definition | Selected current data from the profiles of the members of a subscription group. |
| Notes | This report is available to subscription group administrators only. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following profile data: Institution ID Inst Name Language of Inst Name Subordinate Unit Team/Work Group Apartment Number PO Box Street Address Address(Cont.) City State/Province Zip/PostalCode Country Time Zone Do you observe daylight savings in your area? Profile Status The Total Number of Records at the bottom of the report indicates the number of profiles listed in the report. |
Reports of Questions Asked by Patrons
| Definition | The number of current questions patrons have asked. The report covers questions currently included in the Active, New, Referred, and Closed question lists. |
| Notes | This report helps institution and group administrators track
the number of new and repeat patrons served. Patrons are identified
only by patron ID.
In general, it covers the questions and chat sessions of the last 90 days. To use this report effectively, administrators should print or export it daily, weekly, or monthly and compare each new report to previous ones to look for trends, new patrons, and repeat patrons. |
| Access | Administration module: Institution tab: Reports: Current tab
Administration module: Subscription Group tab: Reports: Current tab |
| Content | The Patron ID column lists patrons by their
patron ID. QuestionPoint automatically assigns a patron ID for each unique
patron e-mail address provided with a question or chat session.
If a single patron asked multiple questions and used different e-mail
addresses for some of the questions, the patron has multiple patron
IDs.
Anonymous chat user appears once in the Patron ID column for all patrons (if any) who asked a question via chat without providing an e-mail address. Anonymous ask user appears once in the Patron ID column for all patrons (if any) who asked a question that was entered without an e-mail address by a librarian using the QuestionPoint Add Question feature. The Number of Questions column indicates the number of questions and sessions associated with each patron ID. The Total Number of Records at the bottom of the report indicates the number of patron IDs listed in the report. This total also counts Anonymous chat user once and Anonymous ask user once if they appear in the report. |
Reports of Questions Asked by Patrons: Archived
| Definition | The number of questions each patron has asked that are currently included in the Service History. |
| Notes | In general, this report covers the questions and chat sessions that
are older than 90 days.
Patrons are identified only by patron ID. |
| Access | Administration module: Institution tab: Reports: Current tab
Administration module: Subscription Group tab: Reports: Current tab |
| Content | See the Content description for Reports of Questions Asked by Patrons. |
Reused extant KB records in QP (field)
| Definition | Cumulative total of the number of Global and local knowledge base records that have been forwarded or copied to answer questions. |
| Notes |
If a record is copied or forwarded multiple times, the record is counted only once in this field. A record is counted whether or not it is saved as a draft before the answer is sent to the patron. If a record is deleted from a knowledge base, it is removed from the total. QuestionPoint began to record this statistic in February 2004. |
| In these reports | QuestionPoint Usage Report |
| In this section | Administration Service (section) |
S
Searches against Knowledge Base: Global (field)
Searches against Knowledge
Base: Local (field)
Searches against Profile
Database (field)
Statistics of Profile
Status
Searches against Knowledge Base: Global (field)
| Definition | Number of searches performed in the Global knowledge base. |
| Notes | Before October 2004, this field contained the number of searches and browses. Beginning in October 2004, it contains only the number of searches. Another field, Browses against Knowledge Base: Global, was added to contain the number of browses. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
Searches against Knowledge Base: Local (field)
| Definition | Number of searches performed in your local knowledge base. |
| Notes | Before October 2004, this field contained the number of searches and browses. Beginning in October 2004, it contains only the number of searches. Another field, Browses against Knowledge Base: Local, was added to contain the number of browses. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
Searches against Profile Database (field)
| Definition | Number of searches performed in the profiles of libraries. |
| Notes | Profile searches can be performed in the Profile module by administrators of subscription groups or administrators of full subscribers that are not subscription group members. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Profile Service (section) |
Statistics of Profile Status
| Definition | The number and percentage of the profiles of the members of a subscription group that are active. |
| Notes | This report is available to subscription group administrators only. |
| Access | Administration module: Subscription Group tab: Reports: Current tab |
| Content | This report includes the following data: The Total Number of Records indicates the number of profiles in the subscription group. The Approval Status column indicates that the report contains data about the active profiles in the group. The Number of Records column indicates the number of active profiles in the group. The Percentage column indicates the percentage of the profiles in the group that are active. |
T
Times extant KB records were reused (field)
Total times KB records
were reused: Global (field)
Total times KB records
were reused: Local (field)
Times extant KB records were reused (field)
| Definition | Cumulative total of the number of times that Global and local knowledge base records have been forwarded or copied to answer questions. |
| Notes |
If a record is used (forwarded or copied) multiple times, each use is counted in this field. A use is counted whether or not the record is saved as a draft before the answer is sent to the patron. If a record is deleted from a knowledge base, its reuses are removed from the total. QuestionPoint began to record this statistic in February 2004. |
| In these reports | QuestionPoint Usage Report |
| In this section | Administration Service (section) |
Total times KB records were reused: Global (field)
| Definition | Number of times that Global knowledge base records were forwarded or copied to answer questions. |
| Notes |
If a record was used (forwarded or copied) multiple times during the month, each use is counted in this field. A use is counted whether or not the record is saved as a draft before the answer is sent to the patron. QuestionPoint began to record this statistic in April 2007. |
| In these reports | Institution Report; QuestionPoint Usage Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
Total times KB records were reused: Local (field)
| Definition | Number of times that local knowledge base records were forwarded or copied to answer questions. |
| Notes |
If a record was used (forwarded or copied) multiple times during the month, each use is counted in this field. A use is counted whether or not the record is saved as a draft before the answer is sent to the patron. QuestionPoint began to record this statistic in April 2007. |
| In these reports | Institution Report; Report by Institution List |
| In this section | Knowledge Base Service (section) |
