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Update or delete a public subscription group

After you Make a subscription group "public", you can:

Update the group's status or information.
Delete the group. To delete the group, you make it non-public. This removes all members who joined the group online but does not remove members who joined the group when subscribing to QuestionPoint. This also removes the group from the list of groups that libraries may join online.

Procedure

To update or delete a public subscription group:

	Action	Result or Note
1	Log on to QuestionPoint using your administrator authorization number.
2	If the Administration module is not displayed, click Administration at the top of the screen.	The system displays the Institution Administration Home part of the Administration module.
3	Click the Cooperative Groups tab.	The system displays the My Cooperative Groups screen.
4	Click the Edit button for the public subscription group.	The system displays the Subscription Group Update screen.
5	To delete the group, click the Make Non-public button and then click OK when prompted to confirm your action. To update the group's status or information, go to the next step.	If you delete the group, the system redisplays the My Cooperative Groups screen. A Make Public button appears with your subscription group so you can make the group public again later, if you wish. The system removes all members who joined the group online but does not remove members who joined the group when subscribing to QuestionPoint. It also removes the group from the list of groups that libraries may join online.
6	If you want to change the Viewing Status, click the Public button if information about the group should be available now for other libraries to see. Click the Private button if it should not. If you do not want to change the Viewing Status, go to the next step.
7	If you want to change Use This Group for, check the Referral box if group members may refer questions among themselves when they need assistance providing answers. Uncheck the box if they may not. Check the Web Form Coverage box if group members may provide Web-form question coverage and extended hours of service for each others' patrons. Uncheck the box if they may not. Check the Chat Coverage box if group members may provide chat session coverage and extended hours of service for each others' patrons. Uncheck the box if they may not. If you do not want to change Use This Group for, go to the next step.	Note: You may check 1, 2 or 3 boxes.
8	If you want to change Group Name, type a group name of up-to-60 characters and spaces. If you do not want to change Group Name, go to the next step.	Note: Describe the purpose and scope of the group for members and potential members. You might include the group's subject area, geographic area, types of libraries or organizations, etc. For example: Public Libraries with Specialized Art Collections. Also, when libraries look for a group to join, they can search by a keyword or text string in the group name or by the first letter of the group name. Therefore, include words in the name that would be used to find your group. Begin the name with a word that might be used first to find your group.
9	If you want to change the Contact E-mail Address, type the e-mail address to receive questions about your group from members and potential members. If you do not want to change the Contact E-mail Address, go to the next step.	Note: Use your e-mail address unless you want someone else to answer questions about the group.
10	If you want to change the Contact Name, type the name of the person to receive questions about your group from members and potential members. If you do not want to change the Contact Name, go to the next step.	Note: Use your name unless you want someone else to answer questions about the group.
11	If you want to change the Enrollment Status, click the Open button if institutions may join the group now. Click the Closed button if institutions may not join the group now. If you do not want to change the Enrollment Status, go to the next step.	Note: If you select Closed, you must update the group to select Open when institutions may join the group. If the enrollment status is open, the Join this group link appears with the group's information on the Group Enrollment screen and institutions may join the group. If the status is closed, the link does not appear.
12	If you want to change the Activation Status, click the Active button if group members may participate in group activities now. Click the Inactive button if they may not. If you do not want to change the Activation Status, go to the next step.	Note: If you select Inactive, you must update the group to select Active when institutions may participate in group activities.
13	If you want to change the Description and Purpose, type information about the group that you want to share with members and potential members. If you do not want to change the Description and Purpose, go to the next step.	Note: Describe the purpose of the group and any qualifications required. Institutions should be able to tell from this description whether this group is appropriate for them or not.
14	Click the Save button.	The system updates the group's status or information with your changes.

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