Specify where to send patron e-mail replies (outgoing address)
Use this procedure to control the return address of most e-mail messages you send from QuestionPoint and the address to which patron replies to your messages are sent.
For more information, see Outgoing Address (overview).
Procedure
| Action | Result | |
|---|---|---|
| 1 | Log on to QuestionPoint using your administrator authorization number. | |
| 2 | If the Administration module is not displayed, select Administration in the Select Service drop-down list at the top of the screen. | The system displays Create New Librarian Account. |
| 3 | Click Settings below the Institution tab. |
The General Settings screen appears. |
| 4 | At the Reply-to Messages prompt, select On to accept patron e-mail replies or select Off not to accept them. | 
Reply-to
Messages |
| 5 | If you are using QuestionPoint in a language other than English, choose to send all e-mail messages in UTF-8 text format (the preferred option) or in HTML format (an alternative option if your patrons' e-mail clients do not correctly display diacritics and non-Roman characters for messages in UTF-8 text format). | Notes:
Skip this step if you are using QuestionPoint in English because these options are not available to you. If you choose HTML format, Reply-to Messages must be turned off so patron e-mail replies are not added to the question history in QuestionPoint, which processes UTF-8 text format replies only. |
| 6 | At the Outgoing E-mail Address prompt, select the default address AskALibrarian@oclc.org or select Custom to enter a different address. | If you select Custom, you MUST enter an e-mail address in the Custom E-mail Address field. If this field is left blank, the system will revert to the default address. |
| 7 | If you selected Custom in step 6, enter a valid e-mail address for your library in the Custom E-mail address field. | If you make a mistake, click Reset to return to the previously saved e-mail address, if any. |
| 8 | Click Save. | The screen refreshes as the system is updated with the new information. |
Notes
If the Outgoing E-mail Address option is set to the default AskALibrarian@oclc.org, any address entered in the Custom E-mail Address field will be disregarded. Make sure that the Custom option is selected when entering a custom address.
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