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Create your Qwidget
(QuestionPoint widget)
[English | Español | Français]
Overview
When you add the Qwidget (QuestionPoint widget) on your
library web pages, patrons can easily enter your service. The patron
simply sends a message through the Qwidget if chat is available.
For librarians, Qwidget sessions appear in the QuestionPoint chat
monitor, along with other patron sessions.
In the Qwidget, the patron sees that chat is available
if a librarian whose primary queue matches the patron's
primary queue is monitoring chat. Librarians see Qwidget sessions
only if the patron's primary queue matches the librarian's
primary queue. Qwidget sessions are not available for the cooperative
to pick up.
In the librarian's chat monitor, "Qwidget" appears
in front of the patron's question if the patron is using
the Qwidget.
Steps to create your Qwidget
- Go to Administration > Institution > Forms > Forms
Manager.
- Click Create Qwidget.
- Select a language for which you want to provide a Qwidget
and click Submit.
- On the Qwidget Configuration page for the selected language,
enter and select option values on the left and see their effect
displayed on the right.
Notes about available
options:
- Qwidget Language shows
the language that you selected for the Qwidget.
- Qwidget Name is text that appears in the
banner at the top of the Qwidget.
- Offline Message is the message that a patron
sees when chat is not available because no one is monitoring your
primary queue. Coordinate this message with the Email Option that
you select. If you do not provide a message, the patron sees no
message when chat is not available. You can include the HTML code
for a link in the message. Example: Go to <a href="http://www.questionpoint.org"> QuestionPoint</a> for
assistance.
- Qwidget Size lets you select the size of
the Qwidget. The Fill (100%) option fills
all the space that you make available for the Qwidget on your web
page.
- Qwidget Color lets you select the color of
the Qwidget.
- Email Option lets you offer or not offer
e-mail question service to the patron in the Qwidget when no one
is monitoring your primary queue. If you offer it, boxes are provided
for the patron to type and send an e-mail address and a question.
They go to your library's QuestionPoint account as an e-mail
question. The patron receives an e-mail acknowledgement. If you do
not offer it, the patron cannot send a question in the Qwidget when
chat is not available.
- Mask patron IP addresses lets you mask or
not mask the patron's IP address. If you select No,
the patron's IP address is available when you review transcripts
in the Ask module. If you select Yes, the patron's
IP address is not available. (The patron's IP address is
not available in the chat monitor or in Full Questions in the Ask
module whether you select Yes or No.)
- Require Email for Qwidget Chat lets you require
or not require that the patron submit an e-mail address in order
to chat with a librarian. If you select No, the
patron is not required to submit an address and can check a box
to remain anonymous when submitting one. If you select Yes,
the patron must submit an e-mail address after sending a first message
in order to chat with a librarian. The new chat request does not
appear in the chat monitor unless the patron submits an e-mail address.
- Required Email Prompt is the message that
a patron sees in the Qwidget before sending a first chat message
if you require that the patron submit an e-mail address in order
to chat with a librarian. Provide a message that informs the patron
about the requirement. If you do not provide a message, the patron
sees the default message shown on the Qwidget Configuration page.
- Nudge patron to enter email address lets
you nudge (remind) the patron at the beginning of the session to
submit an e-mail address. (This option and Nudge Message are
not available if you require the patron to submit an e-mail address.)
If you select No, the nudge message is not displayed.
If you select Yes, it is displayed.
- Nudge Message is the message that a patron
sees after sending a first chat message if you choose to nudge the
patron to submit an e-mail address. Provide a message that encourages
the patron to submit one. The message appears for a few seconds
in place of the envelope button that the patron can click during
the session to submit an e-mail address. If do not provide a nudge
message, the patron sees the default message shown on the Qwidget
Configuration page. If the patron does not submit an e-mail address
during the session, the patron can click a link after the session ends
to request a transcript. If the link is clicked, the patron is prompted
to enter an e-mail address.
- Click Submit.
Note: If
you make changes to the Qwidget, you must click Submit before
you click Test or copy the Qwidget code.
- Click Test.
A separate test window
containing the Qwidget opens. If someone is monitoring your primary
queue, you can test chat. If no one is monitoring your primary queue,
you can see what the patron sees in that case.
- Repeat steps 4–6 as needed to make changes based
on your test results.
- When the Qwidget for the selected language is ready for use
on web pages, click anywhere in the Code box to select all of the
code, copy the code, and paste it in web pages.
Notes:
- The Qwidget code contains UTF-8 encoding so any foreign language diacritics
display correctly regardless of the encoding on the rest of your web
page.
- If you make changes to the Qwidget after you paste the Qwidget
code into web pages, you must replace the code in the web pages
if you change Qwidget Language, Qwidget Size, or Qwidget Color.
You do not need to replace the code in web pages if you change only
other options.
- Click Return to Forms Manager.
- Repeat steps 2–9 as needed for each language in which
you want to provide a Qwidget.
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