Specify the initial Web page for the Viewport

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The Viewport is an area, on the chat request form and the patron chat window, for displaying Web pages. The Viewport is available to your library's patrons if your group/BME offers Chat service with Viewport and Cobrowse check.

If the Viewport is available, you (as your library's QuestionPoint Institution administrator) can change the initial Web page that appears in the Viewport for your patrons.

See the current initial Web page in the Viewport

To see whether the Viewport is available for your patrons and, if it is, to see its current initial Web page:

1. Go to Administration > Institution > Forms > Forms Manager > Chat Settings and URLs.
2. See if there is a Chat with Viewport and Cobrowse check area at the bottom of the Chat Form page.
   If there is, the Viewport is available for your patrons. Go to step 3.
   If not, the Viewport is not available for your patrons. Stop.
3. Click a View link in the Chat with Viewport and Cobrowse check area.
   QuestionPoint displays your library's chat form in a separate window. The Viewport containing your library's current initial Web page appears to the left of the chat form.

Change the initial Web page in the Viewport

To change the initial Web page that appears in the Viewport for your library:

1. Make note of the URL of the page that you want to be the initial Web page.
   Notes:
   Do not choose a framebusting URL. See Framebusting web pages and URLs (Flash chat)
   If you want the initial Web page to cover multiple languages, include a section for each language on the page or include links on the page that lead to a page for each language.
2. Go to Administration > Institution > Forms > Viewport URL.
3. Type or paste the URL in the Viewport URL box.
4. Click the Save button.
5. Click the Test Viewport URL button to verify that the correct page appears.