Chat Queues List
From the Chat Queues List, you (as a Group/BME
administrator) control your group's chat queues. To view
the Chat Queues List, go to
Administration > Subscription
Group > Chat Manager.
From the Chat Queues List, you can:
- Manage your queues
- View the history of your queue mangement changes
- Create your group's chat forms
- Add or delete librarians who monitor your queues
Manage your queues
Click the Edit button for a queue on
the Chat Queues List to go to the Queue Management page for the
On the Queue Management page, you can:
- See whether or not the queue is part of the 24/7
Cooperative and/or participates in a local cooperative
(Cooperative System Type field).
- Control the Qwidget and Chat rollup and set the delay time
of the rollup for your BME and local cooperative members.
- See what status and time delay configurations have been applied
to your 24/7 Cooperative partners and After Hours Backup
staff for Chat and for Qwidgets (if applicable).
- Set the queue level viewport.
When you submit changes for this page, you are prompted
to log (describe briefly) your changes for inclusion in a history
of the changes.
View the history of your queue
To view the history of your changes to the Queue Management
page, click the View Update History button on the
Queue Management page or click the History button for
a queue on the Chat Queues List page.
Create your group's
Click the Chat Form button for a queue
on the Chat Queues List to go to the Chat Forms Manager page for
For more information, see
your group's chat forms.
Add or delete librarians who
monitor your queues
To add or delete librarians who may monitor your queues:
- In the Chat Queues List, click
the Internal Name of a queue to go to the Users Monitoring page
for that queue.
The box at the top
of the page lists the librarians who are currently not authorized
to monitor the queue. The list at the bottom of the page contains
the librarians who are currently authorized to monitor the queue.
- To add librarians, select the librarians who you want to add
in the box at the top of the page and click the Add button.
selected librarians are added to the list at the bottom of the page.
- To delete a librarian, click the Delete button
for the librarian and then click OK when asked
if you want to delete the record.
delete multiple librarians, check the box for each librarian you
want to delete and then click the Delete Selected Users button.
deleted librarians are added in the box at the top of the page.