Forms Management

Chat forms and queue management for your group/BME is located in QuestionPoint at Administration > Subscription Group > Chat Manager. Group/BME administrators can access this area, which includes the following page:

• Chat Queues List

Forms management for your library is located in QuestionPoint at
Administration > Institution > Forms. Institution administrators can access this area, which includes the following pages:

• Viewport URL
• Question Form Link
• Practice Chat Form
• Spam Filter
• Forms Manager
• E-mail question form
• Chat form
• Qwidget (QuestionPoint Widget)
• Upside Wireless text-messaging service

Chat Queues List

If you are a Group/BME administrator, you can do the following from the Chat Queues List:

• Manage your queues
• View the history of your queue mangement changes
• Create your group's chat forms
• Add or delete librarians who monitor your queues

For instructions and more information, see Chat Queues List.

Viewport URL

The Viewport URL page lets you change the initial Web page that appears in the Viewport for your patrons. For instructions and more information, see Specify the initial Web page for the Viewport.

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Question Form Link

The Question Form Link page lets you provide links to your library's reference service in two places:

• WorldCat.org
• the QuestionPoint acknowledgement page that patrons see after they submit a question on your library's e-mail question form

For instructions and more information, see Display links to your reference service.

Practice Chat Form

The Practice Chat Form page lets you add fields to your library's practice chat form.

You can access the practice form using the Chat Patron Practice Form quick link on the My QuestionPoint page.

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Spam Filter

The Spam Filter page lets you set up spam filters for your library's QuestionPoint e-mail question form. Spam filters reduce the amount of spam added to your QuestionPoint account. For instructions and more information, see Set up spam filters for your e-mail question form.

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Forms Manager

The Forms Manager page lets you set up your library's:

• E-mail question form
• Chat form
• Qwidget (QuestionPoint Widget)
• Upside Wireless text-messaging service

E-mail question form

Use the Choose Languages, Choose Form Fields, and Create Question Form links on the Forms Manager page to set up your library's e-mail question form. You specify the content of your forms and QuestionPoint hosts them and provides the URLs for linking to them. For instructions and more information, see Create your library's e-mail question form.

Chat form

Use the Chat Settings and URLs link on the Forms Manager page to set up your library's chat form after your Group/BME administrator creates the form. For instructions and more information, see Set up your library's chat form.

Qwidget (QuestionPoint Widget)

Use the Create Qwidget link on the Forms Manager page to set up your library's Qwidget (QuestionPoint Widget). When you add the Qwidget on your library web pages, patrons can easily access your chat service. The patron simply sends a message through the Qwidget if chat is available. For librarians, Qwidget sessions appear in the QuestionPoint chat monitor, along with patrons arriving via web-based chat forms. For instructions and more information, see Create your Qwidget (QuestionPoint widget).

Upside Wireless text-messaging service

After signing up with Upside Wireless and setting parameters inside their site as you want them, you can instruct QuestionPoint to get your text messages from Upside Wireless. Every two minutes, QuestionPoint polls the UW site to see if you have any text messages.

For instructions and more information, see Set up access to text messages