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E-mail a password and authorization

Use the E-mail Password function to send a forgotten QuestionPoint password and authorization to the e-mail address associated with the account.

Institution administrator: You can do this for any of your library's accounts.

Group administrator: You can do this for any account for any library in your group, using either the Institution or Subscription Group section of the Administration module.

Procedure

To send a forgotten password and authorization to the e-mail address associated with the account:

  Action Result or Note
1 Log on to QuestionPoint using your administrator authorization number.  
2 If the Administration module is not displayed, select Administration in the Select Service drop-down list at the top of the screen. The system displays Create New Librarian Account.
3 Click Passwords below the Institution tab.

The Manage Passwords screen appears.

Fields on Manage Passwords

4 Under the E-mail Password heading, select the account in any of the drop-down lists:
  • Authorization list, in numerical order by authorization number (User ID).
  • Name list, in alphabetical order by account name (not by last name)
  • E-mail list, in alphabetical order by e-mail address.
Search for an account using Find and Find Next
5 Click the button to the left of the drop-down list.

For example, if you selected the account in the Name list, click the Name button.

The system sends a message containing the account's password and authorization to the e-mail address associated with the account.

Notes

Any account owner can request her/his own Forgotten password.

To change your own account password, click the Home link at the top of the screen to return to the QuestionPoint Home page. Click the Password link under the Home tab to change your own password.

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