Edit librarian accounts
You can update your institution's existing librarian accounts.
Procedure
| Action | Result or Note | |
|---|---|---|
| 1 | In QuestionPoint, go to Administration > Institution > Accounts > View/Update Accounts. |
The Current Librarian Accounts screen displays. Accounts are listed in order by authorization. |
| 2 | Click the Edit button for the account you wish to update. | The Edit Librarian Account screen displays. |
| 3 | Enter the new information. | See Account Privileges below to determine the privileges needed for the desired access to each service. See Type below for information about Type and Current Access. |
| 4 | Click Submit to update the account. | 
For
which actions will the system automatically generate e-mail to notify
the Librarian? |
Account Privileges
| Service | Privilege | Access |
|---|---|---|
| Profile | None | No access to your library's profile or policy page in the Profile module (Even if this privilege is selected, librarians can still view your library's policy page and search other policy pages while they chat with patrons.) |
| View Profile | View access only to your library's profile or policy page in the Profile module | |
| Edit Profile | Edit access to institution profile records and policy page | |
| Ask A Librarian | None | No access to chat and answer and refer questions |
| Ask Librarian | Access to chat and answer and refer questions | |
| Ask Administrator | Access to chat and answer and refer questions, assign questions to others in your institution, review transcripts of chat sessions and answered questions, and see all of library's patrons in chat monitor under the All tab | |
| Local Knowledge Base | View KB | View and search the local KB |
| Add/Submit | View, search, and submit questions and answers for inclusion in the local KB | |
| Edit KB | View, search, submit questions and answers and edit the local KB | |
| Edit/Delete KB | View, search, submit questions and answers, edit, and delete records from the local KB | |
| Global Knowledge Base | View KB | View and search the global KB |
| Add/Submit | View, search, and submit questions and answers for inclusion in the global KB | |
| Edit KB | View, search, submit questions and answers and edit the global KB |
Type
If the librarian will monitor QuestionPoint chat queues, select Local or Global in the Type drop-down list and select the Ask Librarian or Ask Administrator account privilege for the librarian.
Local
Select Local if:
- Your library does not participate in a 24/7 Cooperative group or in a private cooperative group.
- Or, your library does participate but you do not want the librarian to monitor chat queues for a 24/7 Cooperative group or a private cooperative group.
If you select Local:
- When you click Submit, the system automatically moves the queues that are owned by your BME into the Current Access box.
- When the librarian launches chat, your BME's queues will be listed by type (primary and BME).
Global
Select Global if:
- Your library participates in a 24/7 Cooperative group or in a private cooperative group.
- And, you want the librarian to monitor chat queues for the 24/7 Cooperative group or the private cooperative group.
If you select Global:
- When you click Submit, the system automatically moves the appropriate queues into the Current Access box. If your library participates in a 24/7 Cooperative group, these include all the queues that are part of the 24/7 Cooperative group and the queues owned by your BME. If your library participates in a private cooperative group, these include all the queues that are part of the private cooperative group and the queues owned by your BME.
- When the librarian launches chat, the appropriate queues will be listed by group (primary, BME, 24/7 Cooperative or private cooperative group.)
Note
The system automatically moves the appropriate queues into the Current Access box. Do not move queues into the Current Access manually unless you are specifically asked to do so.
Login ID
The Login ID cannot be changed on the Edit Librarian Account screen. To provide a new Login ID for an existing account, you must create a new account. See related topics below for more information.
Related topics
