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Customize the question acknowledgement page

You can customize elements of the acknowledgement page that appears when a patron submits a question through your library's question form.

Notes

You are not required to customize the acknowledgement page because QuestionPoint provides default content for it.

However, you can also control whether information about patron accounts is included in or excluded from the acknowledgement page. If you want to exclude that information, you must change a setting. For more information, see Include/exclude patron account information in custom messages.

Procedure

To customize the acknowledgement page:

  Action Result
1 Log on to QuestionPoint using your administrator authorization number.  
2 If the Administration module is not displayed, select Administration in the Select Service drop-down list at the top of the screen. The system displays Create New Librarian Account.
3 Click Settings below the Institution tab.

The General Settings screen appears.

4 Click the Custom Messages tab. The Custom Messages screen appears.
5 Click the Edit button for Acknowledgement Page.

The Custom Messages screen for Acknowledgement Page appears.

6 Click the Test button at the bottom of the screen to view the current version of the page. The Test Template for the page appears in a separate window.
7 View or print the template, note any changes you wish to make, and close the template window. The Custom Messages screen for Acknowledgement Page reappears.
8

Skip the beginning of the page. You cannot change it.

Note: The beginning of the page thanks the patron for the question and indicates that the patron will receive an e-mail message acknowledging it. The beginning also includes the question ID, the question, and the patron's e-mail address.
9 To change the Additional Text:
  • Click the Default button if you want to use the default additional text.
  • Click the Custom button and type your additional text in the box if you want to use custom additional text.

The default additional text contains information about patron accounts. If you want to exclude that information, you can select the Custom button or you can change a setting for the patron account information. For more information, see Include/exclude patron account information in custom messages.

Notes about the custom additional text:
  • Be sure to read the beginning of the page to determine if you want to refer to it in your additional text.
  • If you want no additional text, click the Custom button and delete any text in the box.
  • Your additional text can contain up to 2048 bytes of data (about 250 words).
  • To add line breaks and space between paragraphs, press the Enter key on your keyboard.
10 To change the Closing Text:
  • Click the Default button if you want to use the default closing text. (The default closing contains a link to your library's reference service if you have recorded your Question Form URL. If you have not recorded it, the default closing is blank. For more information, see Display links to your reference service.)
  • Click the Custom button and type your closing text in the box if you want to provide any.
Notes about additional text:
  • Your closing text can contain up to 2048 bytes of data (about 250 words).
  • To add line breaks and space between paragraphs, press the Enter key on your keyboard.
11 If you want to change the Custom Reply Text, complete the remaining steps in this procedure and then follow the procedure in Set custom reply text.  
12 Click the Save button at the bottom of the screen. QuestionPoint acknowledges that your changes have been saved.
13 Click the Test button at the bottom of the screen to view the new version of the page. The Test Template for the page appears in a separate window.
14 View or print the template, note any further changes you wish to make, and close the template window. The Custom Messages screen for Acknowledgement Page reappears.
15 If further changes are needed, repeat steps 9–13.  

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