Set custom reply text
Enter Custom Reply Text to add additional custom text at the end of:
- All e-mail messages sent to patrons.
- The question acknowledgement page that appears when a patron submits a question through your library's question form. (This page does not apply to global-only QuestionPoint subscribers.)
Procedure
| Action | Result | |
|---|---|---|
| 1 | Log on to QuestionPoint using your administrator authorization number. | |
| 2 | If the Administration module is not displayed, select Administration in the Select Service drop-down list at the top of the screen. | The system displays Create New Librarian Account. |
| 3 | Click Settings below the Institution tab. |
The General Settings screen appears. |
| 4 | Click the Custom Messages tab. | The Custom Messages screen appears. |
| 5 | Click the Edit button for Custom Reply Text. |
The Custom Reply Text screen appears. |
| 6 | At the Use Custom Reply Text prompt, click Yes to turn on or click NO to turn off custom reply text. | If you select Yes, you MUST enter text in the Custom Reply Text field. If this field is left blank, the Use Custom Reply Text option will be reset to No. |
| 7 | Enter the text of your additional message in the Custom Reply Text entry field. | If you make a mistake, click the Reset button to return to the previously saved text, if any. |
| 8 | Click Save. | The screen refreshes as the system is updated with the new information. |
Related topics
- Custom messages (overview)
- Customize e-mail messages to patrons
- Customize the question acknowledgement page
- Fields on Custom Reply Text
