Group Administration

In the Administration module:

• Use the Subscription Group tab to set up and manage your subscription group's use of QuestionPoint. The Subscription Group tab is available for group administrator accounts only.
• Use the Virtual Groups tab to join or create virtual groups online.
• Use the Institution tab to set up and manage your library's use of QuestionPoint. For related help topics, see Institution Administration.

The following are Subscription Group and Virtual Groups help topics:

Accounts

• Let an institution provide editors for your group's knowledge base
• Set up default account privileges
• What are account privileges?
• Can I create additional administrator accounts?

Announcements

• Provide staff announcements

Passwords

• E-mail a password and authorization
• Reset a password
• Search for an account using Find and Find Next
• Forgotten password

Settings

• Specify the profile approval method and required fields for your group
• Let institutions in your group refer questions to other institutions in your group
• Set up branding for your group's patron accounts and librarian accounts
• Set up local knowledge base access
• Add, change, or remove scripts

Chat forms and queue management

• Manage your chat queue's characteristics
• Create your group's chat forms
• Forms Management

Permitted access (Administrator collaboration)

• Administrator collaboration in a Subscription Group

Virtual groups

• Virtual groups (overview)

Join virtual groups

• Join a group
• Set up coverage for Web-form questions
• Leave a group
• Group Enrollment links, boxes and button
• Group entry on the Group Enrollment screen
• Membership/approval status in a group

Create virtual groups

• Make a subscription group "public"
• Create a virtual group
• Activate and manage members of a virtual group or public subscription group
• Update or delete a virtual group
• Update or delete a public subscription group