Jeff Penka is the Manager of Cooperative Reference Services in OCLC's Cooperative Initiatives area. He started working at OCLC in 1996, and has contributed to OCLC Services such as SiteSearch, WebExpress and QuestionPoint in a variety of development, training, and management positions.

Jeff currently sits on the NISO Committee AZ developing the standards for Networked Reference. He recently served as a panelist on the RUSA president's program If We Could Start Over, What Would Reference Look Like? at the 2004 ALA Annual conference.

Prior to joining OCLC, Jeff spent 8 years working as a consultant in information management, training and development, and human-computer interaction design. Jeff also worked for four years at a ready reference service at Bowling Green State University.

Jeff holds a Master of Education and a Master of Arts in English, both from Bowling Green State University.